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Call Center RFP Issued
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Starting during the Open Enrollment Period, which begins October 1, 2013, New Mexicans will likely have questions about health care reform and the health insurance options that are available to them. The Exchange is required to operate a toll-free hotline for residents to call to assist with their questions and enrollment in coverage.
The Exchange is seeking Call Center Services from an experienced contractor (and potential subcontractors) for the purpose of designing and implementing a Call Center that will handle all calls that come in through the NMHIX's toll-free number. The purpose of this Call Center will be to take incoming calls and connect the callers to
potentially one of six entities.
The Call Center RFP can be seen on our website at
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