Consumer-Focused Navigator Committee meeting details

The Next Consumer-Focused Navigator Committee Meeting will be held on FRIDAY, MARCH 1st at 9:00 AM – 11:00 AM at the ACLU/SWLC BUILDING 1410 Coal Avenue SW, Albuquerque, NM 87104. Please note the change in location for the meeting back to our original location. The ACLU/SWLC conference room renovations have been somewhat completed.

Our last Navigator Committee Meeting, was very productive, with a wonderful discussion on the ACA’s “no-wrong-door policy,” resulting in best practices suggestions, such as the concept of a “soft-transition” between benefits service providers, if needed (e.g. Navigator calls and makes an appointment to have client speak to someone who can assist with TANF application, instead of providing client with a phone number and sending client on his or her way). The group also discussed the Promotora program and DOH’s use of iReach software to access information and apply for multiple benefits sources through one portal.

Given the changing and shifting landscape of the future of New Mexico’s Exchange, our agenda will be devoted to a legislative update on the Exchange and Navigator program, and formulating a response to different potential legislative and agency actions. I will also report back on meetings and discussions of the Program Integration, Exchange Task Force Working Group’s discussion on the Navigator Program.

1. Exchange Legislation Update
2. Navigator Legislation Update
3. Survey Update/Circulation to State Agencies
4. Program Integration Working Group Navigator and No-Wrong Door Policy Recommendations

I’ve attached an updated presentation on Navigator basics, and a presentation on insurance enrollment survey and messaging conducted by a national organization called Enroll America.
Our Conference Call Number is:

Conference Dial-in Number: (605) 475-4000
         Participant Access Code: 658369#
Subscriber PIN code: 693195#
To complete the survey on Navigator Capacity and Need, please go to - https://www.surveymonkey.com/s/CRL2KFB
As an out-growth of the Health Care For All Coalition, we have organized the Consumer-Interest Navigator Committee Meeting to brainstorm consumer-supportive policies, lists of possible programs with Navigator capacity, and advocacy points to assist the state in developing the best consumer-friendly Navigator system for New Mexicans. If you think of other individuals who should be a part of this discussion, please let me know.

Paige